The R9 carries a 2-year warranty covering the frame, motor, battery, controller, display and wiring harness against manufacturing defects.
Consumable parts — tires, tubes, brake pads, grips, chain and cables — are covered for 90 days against defects but not against wear.
The warranty applies to the original purchaser and requires proof of purchase. It does not cover damage from crashes, misuse, commercial use, unauthorised modification, or water immersion.
To open a claim, email support@drivedual.com with your order number, a description of the fault and photos or video. Most claims are resolved within 3 business days.